Privacy Policy

Fiacon Facility Services is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

Information We May Collect

We may collect personal information such as your name, phone number, email address and any other details you provide when you:

• Contact us via our website or phone
• Submit an enquiry or request a quote
• Engage our services
  
  

We may also collect non-personal information including browser type, device information and website usage data.

This may include, but is not limited to, technical data, usage data, location data and other information collected through standard website technologies and third-party platforms. Additional information may be collected where required to operate our services, comply with legal obligations or improve our systems and marketing activities.

How We Use Your Information

We use your information to:

• Respond to enquiries and provide services
• Improve our website and customer experience
• Communicate relevant updates or service information
• Support marketing and advertising activities
  
  

Use of your information may include, but is not limited to, internal analysis, service delivery, compliance requirements, and ongoing improvement of our operations, systems and marketing performance.

Website Analytics & Tracking

Our website uses standard tracking technologies, including Google Analytics and other tools, to better understand how visitors use our site. This helps us improve performance, usability and advertising effectiveness.

These tools may collect information such as:

• Pages visited
• Time spent on site
• Device and browser type
• General location data
  
  

Tracking may include, but is not limited to, analytics platforms, advertising networks, remarketing tools and other technologies used to measure and improve website performance and marketing outcomes.

This information is aggregated and does not personally identify individual users.

Cookies

We may use cookies and similar technologies to enhance your browsing experience and support advertising and remarketing activities.

You can choose to disable cookies through your browser settings.

Cookies and similar technologies may be used for purposes including, but not limited to, functionality, analytics, performance monitoring and targeted advertising.

Disclosure of Information

We do not sell your personal information. We may share information with trusted third-party providers where required to operate our website, deliver services or meet legal obligations.

This may include, but is not limited to, service providers, software platforms, analytics providers, advertising platforms and other third parties involved in supporting our business operations.

Data Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

Access and Updates

You may request access to or correction of your personal information by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.